Thank you for your support and understanding while we put our new appointment system in place for you. Our staff have been working and training hard behind the scenes to get ready for this new way of helping you, our patients.
We’re now very excited to share the results and hope that our new appointment system will improve access and will improve fairness for everyone.
Our partners, GPs and the management team have developed a set of protocols to support our new approach and we ask all our patients to follow the advice of our well-trained team when requesting an appointment, be it by phone or online.
The new system we are using has been rigorously tested to ensure that you get the most appropriate medical care to meet your needs.
Thank you again for your support. We will be continuously improving our processes over the coming months in order to provide a service that we can be proud of, and one that equitably supports the medical needs of all of our patients.
NEW CAR PARKING CHARGES
FROM 10TH NOVEMBER THERE WILL BE NEW CAR PARKING CHARGES, PLEASE NOTE THAT YOU DO NOT HAVE TO PAY FOR THE FIRST 90 MINUTES OF PARKING AND WILL NOT NEED TO ENTER REGISTRATION PLATES. IF YOU ARE USING THE CARPARK FOR LONGER THAN 90 MINTUES THIS WILL NEED TO BE PAID FOR- PLEASE SEE NOTICES IN THE CAR PARK FOR CHARGING COSTS.
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Patient Need Groups categorise patients into different groups based on the complexity and intensity of their healthcare needs rather than…
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